Privacy Policy
RealityScape VR respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, contact us, make a booking, join our mailing list, or interact with our services.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Who We Are
RealityScape VR provides virtual reality entertainment experiences, including VR simulators, group bookings, birthday parties, corporate events, and related entertainment services at our locations.
Website: https://realityscapevr.ca/
Email: info@realityscapevr.ca
2. Personal Information We Collect
We may collect personal information when you:
contact us through our website;
submit a form;
make or request a booking;
subscribe to our newsletter;
communicate with us by email, phone, social media, or third-party platforms;
visit or interact with our website;
use services provided through booking, payment, analytics, or marketing platforms.
The personal information we collect may include:
your name;
email address;
phone number;
booking details;
event or group information;
messages or inquiries you send us;
payment-related information handled by third-party payment processors;
technical information such as IP address, browser type, device type, pages visited, referral source, and website usage data.
We do not intentionally collect more personal information than is necessary for the purposes described in this Privacy Policy.
3. How We Use Personal Information
We may use personal information to:
respond to inquiries;
process booking requests;
manage reservations, parties, group events, and customer service requests;
send booking confirmations or service-related messages;
operate and improve our website;
understand how visitors use our website;
improve our marketing, services, and customer experience;
send updates, promotions, or newsletters if you have chosen to receive them;
protect our website, business, customers, and systems;
comply with legal, accounting, tax, insurance, or operational requirements.
4. Legal Basis and Consent
We collect, use, and disclose personal information with your consent, where required, or as otherwise permitted by applicable law.
Your consent may be provided directly, such as when you submit a form, make a booking, or subscribe to communications. Consent may also be implied where the purpose is reasonably clear, such as when you provide contact information so we can respond to your inquiry.
You may withdraw consent for optional communications, such as marketing emails, at any time. Withdrawing consent may affect our ability to provide certain services.
5. Booking, Payment, and Third-Party Services
We may use third-party platforms and service providers to operate parts of our business, including booking, payment processing, website hosting, analytics, advertising, email communication, maps, and social media tools.
These third-party services may collect, process, or store personal information according to their own privacy policies and terms. Examples may include booking platforms such as SimplyBook.me, payment processors, analytics tools, social media platforms, email platforms, website hosting providers, and advertising services.
We are not responsible for the privacy practices of third-party websites or services. We encourage you to review their privacy policies before providing information through those platforms.
6. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, analytics tools, and similar technologies to:
operate the website;
remember preferences;
understand website traffic and usage;
improve website performance;
support marketing and advertising;
measure campaign effectiveness.
You can control or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.
For more information, please see our Cookie Policy.
7. Newsletter and Marketing Communications
If you subscribe to our newsletter or agree to receive promotional communications, we may use your email address or contact information to send you updates, offers, announcements, and marketing messages.
You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.
We do not sell your personal information.
8. Disclosure of Personal Information
We may share personal information with trusted service providers who help us operate our business, such as:
booking and scheduling providers;
payment processors;
website hosting and maintenance providers;
analytics and advertising platforms;
email and communication platforms;
customer support tools;
professional advisors, such as accountants, legal advisors, or insurance providers;
authorities or other parties where required or permitted by law.
We only share the information reasonably necessary for the purpose involved.
9. Storage and Processing Outside Canada
Some of our service providers may store or process information outside your province or outside Canada. When information is processed outside Canada, it may be subject to the laws of that jurisdiction.
We take reasonable steps to use service providers that protect personal information appropriately.
10. Retention of Personal Information
We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, manage bookings, resolve disputes, comply with legal obligations, maintain business records, and protect our legitimate business interests.
When personal information is no longer needed, we will delete it, anonymize it, or securely dispose of it where reasonably possible.
11. Protection of Personal Information
We use reasonable physical, administrative, and technical safeguards to protect personal information against unauthorized access, use, disclosure, loss, misuse, or alteration.
However, no website, email system, or electronic storage method is completely secure. We cannot guarantee absolute security.
12. Accessing or Correcting Your Personal Information
You may contact us to request access to the personal information we hold about you or to ask that inaccurate information be corrected.
We may need to verify your identity before responding to your request. In some cases, we may be unable to provide access to certain information if an exception applies under law.
13. Children and Minors
RealityScape VR provides family-friendly entertainment services. Some customers and participants may be minors.
Where required, bookings or participation for children may involve a parent, guardian, or responsible adult. We do not knowingly collect personal information from children through the website without appropriate consent where required.
Parents or guardians may contact us with questions about personal information related to a minor.
14. Links to Other Websites
Our website may contain links to third-party websites, including booking platforms, social media pages, maps, and other external services.
We are not responsible for the content, privacy practices, or security of third-party websites.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.
Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.
16. Contact Us
If you have questions about this Privacy Policy or how we handle personal information, please contact us:
RealityScape VR
Email: info@realityscapevr.ca
Website: https://realityscapevr.ca/
Last updated: August 2026
